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Showing posts with label estybloggers team. Show all posts
Showing posts with label estybloggers team. Show all posts
Sunday, December 14, 2008
Wednesday, November 26, 2008
The EtsyBloggers HOLIDAY *S*A*L*E* - Featuring MIESMAMA
The Holiday Season is upon us so the Etsybloggers team decided to make shopping easy for you! Over 50 shops participating with a wide variety of great gift items to choose from! To help make it a bit easier for you, I will feature a shop or two DAILY for the duration of the sale! So let’s get shopping! WOOT!
Who: EtsyBloggers team!!
What: 4 day sale event!! The EtsyBloggers HOLIDAY *S*A*L*E*!!!
Why: Tra la la la laaaaaa...la la la laaaaaaaaaa!
Miesmama is a mother of two who loves to be creative. She knits, quilts and oh yes most important of all - she day dreams - LOL. she makes handmade felt bags, bowls and other goodies! Anything to do with textiles inspires her and makes her happy! She wants to make you happy too with some great holiday discounts on her hand made felt items! Miesmama is is offering FREE SHIPPING to anywhere in the world!
Check out Miesmama's blog - her creative journal of a mother's passion for things handmade!
Tuesday, November 25, 2008
The EtsyBloggers HOLIDAY *S*A*L*E*!!! - Featuring BEADED TAIL'S SHOP
Who: EtsyBloggers team!!What: 4 day sale event!! The EtsyBloggers HOLIDAY *S*A*L*E*!!!
When: Fri 11/28 - Mon 12/1 ---- Black Friday thru Cyber Monday!
Why: Tra la la la laaaaaa...la la la laaaaaaaaaa!
******ETSYBLOGGER HOLIDAY SALE – FEATURE SHOP**********
Any ANIMAL LOVERS in the house?! Well look no further for a gift for your furry friend or a gift for a friend who has a furry friend (big laugh). Beaded Tail offers beaded jewelry for animal lovers and more than that a portion of ALL sales proceeds go towards benefiting animal awareness causes. You can See Beaded Tail's profile page for a list of charities they support.
Tres Kitties - Blue and White Porcelain and Pewter Beaded Bracelet
Beaded Tail's shop is offering 20% off ALL items in her shop (excluding custom orders and shipping)Free shipping on purchases over $30! So go on and get shoppoing with Beaded Tail - Beaded jewlery for animals lovers! Check out her blog as well for awesome animal pics and stories!
Red Tabby - Cat Face Lampwork Glass Bead Sterling Silver Earrings
Monday, November 24, 2008
4 day sale event!! The EtsyBloggers HOLIDAY *S*A*L*E*!!!
The Holiday Season is upon us so the Etsybloggers team decided to make shopping easy for you! Over 50 shops participating with a wide variety of great gift items to choose from! To help make it a bit easier for you, I will feature a shop or two DAILY for the duration of the sale! So let’s get shopping! WOOT!
Who: EtsyBloggers team!!
What: 4 day sale event!! The EtsyBloggers HOLIDAY *S*A*L*E*!!!
Why: Tra la la la laaaaaa...la la la laaaaaaaaaa!
******ETSYBLOGGER HOLIDAY SALE – FEATURE SHOP "SMOX"**********
******ETSYBLOGGER HOLIDAY SALE – FEATURE SHOP "SMOX"**********
Is it ever challenging to keep those little ones clean! When you buy your kids clothes, you want them to last awhile, or at least until they outgrow them. Especially in today's economy, keeping costly kids clothes looking good for as long as possible is a good investment. Additinally Smox’s shop offers har accessories and a range of other gift items. Need a unique gift idea for a niece, grandchild or friend with a young one? Well look no further!
Smox’s Shop is offering 10% OFF, and FREE shipping on orders over $40 (before shipping)Eating and art aprons, hair bows, fleece baby bedding, hand burned wood and other unique gifts
Wednesday, October 22, 2008
Providing Excellent Customer Service
I was looking at a stream of communication among some Etsians to discuss what is good customer service. Is it important to quickly respond when a buyer makes a purchase from your shop? How much follow up? When? To be honest I was a bit alarmed by some of the responses. Some said "Well customers on Etsy understand that most Etsians work full time jobs and do this on a part time basis so its ok to not send a quick follow up to say. "Got your order and will get it shipped by xxx date" NOT!
Communication is a major KEY to excellent customer service! It really bothers me when I get no communication acknowledging my order and then a week later I get my item in the mail and no follow up whatsoever afterward. All I want to say on the feed back is "Thanks" or "Item as described". I state very specifically in my shop policies my standards for Customer service and my goal to the customer. Below is the process I follow when someone buys from me.
Communication is a major KEY to excellent customer service! It really bothers me when I get no communication acknowledging my order and then a week later I get my item in the mail and no follow up whatsoever afterward. All I want to say on the feed back is "Thanks" or "Item as described". I state very specifically in my shop policies my standards for Customer service and my goal to the customer. Below is the process I follow when someone buys from me.
- When someone orders from me, I respond with the below standard statement within 48 hours of the order (usually it is the same day) My subject is "Your Order" I am not specific in stating the item ordered. Use the customers real first name! It is more personal and shows your customer you have taken time to at least review the details of their Invoice/order:
**************Order Received Acknowledgment and statement of process!**************
Hi ______,
Your item will be shipped within 5 days. Once you receive your item, please leave positive feed back. I pride myself in having great customer service and a feedback rating that shows it! If for some reason you are not satisfied with your purchase, please contact me before leaving neutral or negative feedback so I may rectify the problem. And hey–thanks for choosing to shop with Uniquecommodities! :)
****When I ship the item I put "Tracking number - 9101 XX XX XXXXX in the subject line****
Hi______
Your item has been shipped! Once you receive your item, please leave positive feed back. I pride myself in having great customer service and a feedback rating that shows it! If for some reason you are not satisfied with your purchase, please contact me before leaving neutral or negative feedback so I may rectify the problem. And hey–thanks again for choosing to shop with Uniquecommodities! :)
**********Follow up if no feed back is left within 7 days of verified receipt of item**********
Hi ____I see that you received your item on _____! I hope it was to your satisfaction. If so, please leave positive feed back. If for some reason you are not satisfied with your purchase, please contact me before leaving neutral or negative feedback so I may rectify the problem. Take care!
After this I leave it alone and Notice that I have feed back for almost EVERY item I have sold (about 98%)..because I follow up and not in a nagging way. I have never had a complaint and I believe it is because I state my focus and intent from the start and follow through accordingly!
REMEMBER...EXCELLENT CUSTOMER SERVICE BREEDS REPEAT CUSTOMERS AND REFERRALS!
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